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The
Creation of Adam is a fresco on the ceiling of the Sistine Chapel,
painted by Michelangelo (circa 1511). It illustrates the Biblical story from
the Book of Genesis in which God the Father breathes life into Adam, the first man, “and man became a
living soul” (Genesis 2:7).
To trigger organizational turnaround, you need to breathe life into the Ten Commandments of Tipping Point Leadership (based upon the turnaround of New York City by Police Commissioner Bill Bratton):
Shattering Complacency: How can you move people to the point of wanting the required change and acknowledging that maintaining the status quo is a recipe for disaster?
- Removing the Symbol: Like the squeegees in New York, what does symbolize the decay in your organization and needs to be removed for signalling your resolve about turnaround?
- Fixing Broken Windows: Left unattended, a broken window will insinuate to bypassers that residents do not care about your neighbourhood and create an atmosphere of neglect and ultimately crime. What windows need fixing in your organization?
- Charging the Community: Great brands like Red Bull understand that it is the customer, not them, that is in charge of the brand. How can you make your brand interactive and involve your customers in research and development?
- Isolating the Hot Spots: Rather than deploying resources at all required points of delivery, how can focus your attention to the areas that will return 80% of your ROI rather than 20%?
- Hitting the King Pins: Who are the key influencers in your organization, the opinion makers that are being watched by the troops for direction? Make sure you get these king pins on your side and half the battle is won.
- Framing the Challenge: Bratton promised to win the war on crime by making the streets of New York safe "block by block, precinct by precinct, and borough by borough". How can you frame your challenge such that every team member has a concrete goal within their capabilities: making their street safe, no more.
- Dressing for Morale: Formerly known as 'Tunnel Rats', the New York transit police experienced a boost in morale when Chief Bratton issued distinctive commando sweaters, "with epaulets, very military, very smart", that made his troops live their new brand promise: 'Second to None: Join the Force on the Move'.
- Silencing the Naysayers: The biggest opponents to Bratton's reform efforts turned out to be the New York courts who did not like the idea of having to process numerous cases of quality-of-life infractions. Bratton took his case to The New York Times and the courts
- Mapping the Terrain: The turnaround of New York was based on what Bratton called the four pillars of policing: Accurate and timely Intelligence, Rapid Deployment, Effective Tactics and Relentless Follow-up and Assessment.
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